Monthly Archives: December 2016

The Background of Eric Pulier

Eric Pulier is an entrepreneur, philanthropist, and author. Some of his most recognizable work is in improving health care, although his work reaches other fields such as technology and education.

Pulier is from Teaneck, New Jersey. In his adolescent years, he was programming computers and even was able to start his own database computer company by the time he was in high school. Utilizing his talents, he went on to study at Harvard University in 1984. He ended up majoring in English and American literature while also serving as an editor for the Harvard crimson and taking classes at MIT.

After graduating, he moved to Los Angeles and founded the company People Doing Things in 1991. The company addressed issues of subjects like health care and education through the use of technology. Later in 1994, he founded Digital Evolution which he merged with People Doing Things in 1998. In his most recent efforts, he built Starbright which allows chronically ill children to network with other children in a similar situation to chat, post info, and meet each other. In addition, he has founded many other ventures such as Desktone, Akana, and Media Platform among others. He has also co-authored the book Understanding Enterprise SOA. The book is about service-oriented architecture.

His career work has been tied greatly to serving the community, which makes it no surprise that he has dedicated a lot of his time and efforts towards philanthropic endeavors. He is on the board for the X-Prize Foundation, a foundation which uses competitions to solve some of the largest issues facing humanity. Further displaying his interest in ill-children, he created The Painted Turtle camp.

Pulier has been recognized for his work when in 1997, he was asked by the Presidential Inaugural Committee constructthe Presidential Technology Exhibition named “The Bridge to the 21st Century.” Pulier has also participated in then Vice-President Al Gore’s forum covering health care and technology for further health care and technology initiatives.

It is clear through his life and work that Pulier will go beyond goals he sets for himself on things he is passionate about. He is able to intertwine his interests in philanthropy and innovation in a constructive manner.

Shifting focus from growth to profitability for startups: The “Handy” way

Alike Handy, a booming platform to connect clients with professional service providers, most of the startups in the market need to reshape the way they think, plan and operate their businesses. In the face of recent changes in the market, technology, and people, it has become eminent for startups to decide whether they should stick to growth strategy or focus on profitability to sustain itself in the cutthroat market for the future.

Handy was conceptualized and founded by Oisin Hanrahan and Umang Dua who wanted to develop a platform where the people could find professional household service providers through an easy and quick way. Thanks to positive Venture Capital trends in the market, they were able to start their business in 2012 and rapidly expanded into 28 cities and started providing an array of apartment cleaning NYC and household services with attractive promotions, leading to a massive growth in the early stage. Eventually, they were able to acquire most of their competitors and their biggest competitor eventually went out of business. Last year, this company secured $50 million investment for itself as well. Everything was going so smoothly for Handy.

Regrettably, the duo reached a stage of hurdles when it’s clients and the market was growing beyond their capacity. With thousands of booking online, it was getting tough for to ensure quality services and the customer complaints were escalating. Even a huge force of customer experience Associates of 100 employees wasn’t enough to deal with this calamity, and their existing chatbots were inefficient. Some their initiatives i.e. Online Onboarding were also backfiring at them and plummeting interest from the investors made the situation even worse for this company.

At this stage, the company had to make a tough decision to shift their focus from growth to maximizing profit through ensuring quality services by outsourcing customer experience services, renovating their chatbots, re-engineering their onboarding system and emphasizing on existing market only while ignoring the interest to expand into new ones. This strategy has paid off as now they are more efficient in serving clients and in a strong position to sustain itself on its income rather than depending on the uncertain investors.