Have you ever noticed that companies had dedicated services specialized for their departments? For example, hospitals have a system that lets them use a specialized and extensive database to store some data about their health conditions and other characteristics. On the same note, a telecommunication provider needs a dedicated service of technical engineers to preemptively help fix unexpected issues that can happen with their communication, and they need a quick repair to keep their staff working.
As the world of business becomes more centered in providing specialized treatment for different and reclusive niches, prisons and correction agencies are not distinct from this reality. For example, if a company that sells products need a third-party telecommunication provider, can that same corporation provide telephone services for a prison where hundreds of inmates make phone calls every day? Probably not. Read more on Wikipedia.Org
Likewise, prisons and the law enforcement department need a dedicated telephone service. One of the providers that offer telephone communication across the U.S. is the Securus Technologies enterprise, created by Rick Smith, who is the President and CEO of the firm.
Rick Smith is leading Securus Technologies, and he has found great success in his niche because of one simple characteristic of the group: A focus on security and monitoring the phone calls if needed. Although that doesn’t sound that appealing to other types of companies, for a correction agency, the option to analyze past conversations through the telephone is essential in finding a corrupted staff or a prisoner having a criminal behavior.
Because of this reason, Rick Smith is now the President of one of the most influential companies in the communication market for that department. Apart from their original philosophy of investing in security, they also develop new ways to implement communication and technology together. For example, Rick Smith was the administrator that proposed the usage of cell phone applications to be implemented in prisons and utilize that app to make calls and save them for later monitoring, just like it would be done through the telephone.
The importance of a quality communication is of course important for the entrepreneur Rick Smith as well. The feedback of the inmates of many prisons has been overwhelmingly positive, being centered on the line quality, the vast reach and the efficiency of the communication that the group provides.
According to an inmate in a prison cell next to the vicinity of Florida, the Securus Technologies telephone service allowed him to contact his family much more quickly compared to the phone providers that the agency had hired before, which were offering a telephone service that was always having interference.
According to Rick Smith, the focus on security was the main thing that allowed the company to skyrocket in just a few years of providing, and the continuous development of new solutions is another great reason why prisons prefer Securus Technologies.